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FAQs

GENERAL QUESTIONS
Q Why should I buy from Apihealth NZ Shop?
The Apihealth Shop is a trusted retailer of Manuka and other high quality health products from New Zealand. We provide competitive prices, outstanding customer service and affordable, reliable delivery worldwide.
The Apihealth NZ Shop was created to share these unique and effective products from our beautiful home in New Zealand with the world. Shopping is secure and we do not share our mailing list with anyone. Our goal is to be your trusted source of natural health products online.
Q What if I need more product information?
Send us an email with your question(s) and someone from our Customer Service team will respond quickly with the product information you require.
Q Can I request a product that you don’t carry?
Absolutely. If there is a product that you want to order from The Apihealth NZ Shop that we don't carry, please let us know. We are always open to adding quality natural health and personal care products to our range and your suggestions are most welcome.
Q What does ‘out of stock’ mean?
When an item is out of stock, we are unable to fill orders for it. We maintain a regularly updated inventory system so that out of stock products are not available for purchase in the shop.
Q How can I contact you?
Please get in touch if there is anything we can do to help. All of our contact information is listed on the Contacts page.

 
Refund policy
We pride ourselves on our integrity and providing our valued customers with high quality products. Our returns policy for online purchases is uncomplicated - if you are not happy with your product in any way we will replace it or refund your money.
Return the products in their original packaging to us within 30 days and we will refund your credit card with the cost of your purchase less freight. If you wish to exchange your purchase for another product we will happily pay the freight for the replacement item(s). Unfortunately your original postage and/or import duty, customs fees and local sales taxes (levies) charged are not refundable.
Please simply call or email us with a short note and we will forward you a returns authorization form to complete. All returns must be accompanied with this numbered returns authorization form.


Cancellation policy
You may cancel your order prior to your order being processed. Please be aware that orders are usually dispatched within 24 hours. We will refund the cost of your order to the credit card used to purchase the products.


Delivery policy
We aim to process all orders within 48 hours. Orders are processed on business days only (New Zealand Date & Time) Monday - Friday and during business hours (NZST 8am- 5pm).



Delivery timing (guidelines)

 
New Zealand
Delivery target 2-3 working days
 
International Air
International Air is our lowest cost international sending option to send your parcels overseas.
Delivery target 10 - 14 working days

 
International Courier
A cost-effective courier service to send parcels to 46 key countries worldwide.
Delivery target 2 - 6 working days
Features Tracking-signature required on delivery

 
International Express Courier
A prestige courier service to over 220 destinations worldwide for urgent and confirmed delivery to the door.
Delivery target 1 - 5 working days
Features Tracking-signature required on delivery

Customer service

Phone:      +64 9 271 6104
Email:       info@apihealth.com
Address:   52B Stonedon Drive,
                 East Tamaki, Auckland
     

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